Transform your customer experience with our advanced Interactive Voice Response solutions. Automate calls, reduce wait times, and provide 24/7 support with our customizable IVR systems.
Trusted by 1,500+ businesses
24/7 Customer Support
Fully Customizable
Reliable service availability
Average savings on call handling
Improved call resolution
Always-on customer service
Everything you need for professional, efficient call management
Design multi-level IVR menus tailored to your business needs with our drag-and-drop interface.
Natural language processing to understand caller intent and provide accurate responses.
Route calls to the right department or agent based on IVR selections or caller input.
Integrate with your existing phone system, VoIP, or cloud communications platform.
Track call volumes, menu selections, wait times, and caller satisfaction metrics.
Support customers in their preferred language with our multilingual IVR solutions.
Comprehensive solutions for all your call management needs
Automate common customer inquiries and route calls efficiently to reduce wait times.
Automate outbound notifications, reminders, and surveys with interactive options.
Secure authentication processes through voice verification and OTP validation.
Automate order processing, product information, and upsell opportunities.
Critical response systems for healthcare, utilities, and public safety organizations.
Automated alerts and notifications with confirmation capabilities.
Simple setup, professional results, measurable impact
We analyze your call flows, customer needs, and business objectives to design the perfect IVR solution.
Our team creates a customized IVR menu structure with professional voice prompts and call routing logic.
We connect the IVR system with your existing phone infrastructure, CRM, or other business applications.
After testing, we go live and continuously monitor performance to optimize call flows based on real usage data.
Powering customer communication across industries
Customers can check balances and recent transactions without agent assistance.
Report lost/stolen cards, activate new cards, or check payment due dates.
Automated notifications for suspicious transactions with verification options.
Check loan status, payment history, and make payments via IVR.
Secure inter-account transfers with voice authentication.
Secure authentication process for sensitive account actions.
Patients can book, reschedule, or cancel appointments via IVR.
Automated appointment and medication reminders with confirmation.
Secure delivery of lab results with authentication.
Automated prescription renewal requests.
Critical health information in emergency situations.
Patients can check balances and make payments.
Customers can check order status and delivery estimates.
Initiate return requests and get RMA numbers.
Access product specifications and availability.
Find nearby locations with inventory checks.
Check points balance and redeem rewards.
Secure payment collection via IVR.
Customers can report outages and get restoration estimates.
Check account balance and payment history.
Make payments via secure IVR system.
Schedule maintenance and service appointments.
Critical notifications about service interruptions.
Update account information and preferences.
Notifications about schedule changes or cancellations.
Secure delivery of test scores with authentication.
Alerts for parent-teacher meetings and school events.
Notifications about bus delays or route changes.
Notifications about upcoming tuition payments.
Automated alerts for student absences.
Understanding the right balance for your customer service strategy
| Feature | IVR System | Live Agents |
|---|---|---|
| Availability | 24/7 operation | Limited to business hours |
| Cost | Lower cost per interaction | Higher labor costs |
| Consistency | Identical experience every time | Varies by agent |
| Complexity Handling | Best for routine inquiries | Better for complex issues |
| Scalability | Handles unlimited concurrent calls | Limited by staff size |
| Personalization | Limited personalization | Highly personalized |
| Best For | Routine transactions, information delivery | Complex issues, emotional support |
Our experts can help you design the perfect balance of IVR automation and live agent support for your business needs.
Businesses that transformed their customer service with our IVR solutions
"Texora's IVR system reduced our call center volume by 40% while improving customer satisfaction scores. The natural language processing is incredibly accurate."
Customer Service Director, MetroBank
"The appointment scheduling IVR has reduced no-shows at our clinic by 35%. Patients love the convenience of after-hours booking."
Medical Director, CityHealth Clinic
"Our order status IVR handles 60% of customer inquiries without agent involvement. Integration with our inventory system was seamless."
Operations Manager, ShopEasy
Get started with our professional IVR services today and provide 24/7 support to your customers.
Everything you need to know about our IVR services
Still have questions? Our team is ready to help.
Contact SupportHave questions about our IVR services? We're here to help!
+918448333769
Monday - Friday: 9:00 AM - 6:00 PM
Saturday: 10:00 AM - 3:00 PM